Returns

I am sure that you will be absolutely delighted with your jewellery.  If you would like to see what other customers think about their jewellery, please take a look at my reviews page.

All items are checked before they are sent out.  Please check the items upon delivery; I must be contacted within three days of receipt, in the unlikely event of damage.

If for any reason you are not completely satisfied you may return the goods within 14 days of delivery in unworn perfect condition, complete with all accessories, presentation box & packaging and proof of purchase and I will be happy to offer an exchange, credit note or a full refund (less the cost of the P&P).  Please contact me before returning to make me aware of the return and reason for it.

Returns must be adequately packaged and sent via Royal Mail recorded delivery and insured for the full cost of the item, within the time stated.  I cannot be responsible for lost or misdirected returns if they are returned by normal post.

Items that cannot be returned:

Commissions:

Jewellery that has been specially created to your own requirements or personalised cannot be returned.

Earrings:

I regret that for hygiene reasons under UK Health and Safety law, earrings for pierced ears cannot be returned.