FAQs

How can I become a wholesaler for Made By Rachel products?
I do sell a range of my work through independent shops and galleries and I’m always have my eyes open for amazing new stockists! Please get in touch if you’re interested in stocking my work as I’d love to hear from you.
Do You Take Commission Orders?
Absolutely! If you have a specific design, colour or theme you are interested in please get in touch to discuss. You can use the ‘contact’ form or email [email protected]
I’ve seen something on your Instagram and want that, where could I get it from?
Again, no problem, send me an email from my contact page and enquire, some pieces seen on my Instagram are customs or one offs and can’t be replicated but I’ll do my best to make it happen for you.
Ordering and Delivery
Do you ship worldwide?
Yes! I ship all over the world.  I offer free postage within the UK with Royal Mail. Please contact me for delivery costs outside of the UK as they are calculated on an individual basis. Please note that orders outside the EU may incur import taxes, which are the responsibility of the customer.  Delivery times vary greatly depending on the end destination.  Order within the EU can take around 5 working days to arrive but orders outside the EU can take up to 21 working days to arrive.
Occasionally there may be delays in the postal system which are out of my control.  Please check your postal service for any weather related delays, strikes or other problems.
My order hasn’t arrived yet?
Don’t worry.  First, please check your dispatch notice and refer to the delivery estimates.  Estimated delivery refers to working days of Monday to Friday and does not include weekends.  If you are still worried the please contact me.
My order has arrived but I’m not totally happy with it.  What can I do?
I quite understand that you might’ve ordered a present for someone and it’s not quite right or the product just isn’t right for what you wanted.  Send me an email and we can have a chat about what’s wrong and what your options are.  Please note, I am unable to accept returns or exchanges for earrings for pierced ears due to hygiene regulations and I cannot accept returns for commissions or bespoke orders.
The Workshop
Can I visit the workshop?
Yes, you’re very welcome to visit the workshop.  My workshop is situated at the back of Darn It & Stitch, where I also sell a range of my handmade jewellery and gifts. The shop is only open Wednesday – Friday, however, if you would like to visit at another time then please do contact me and we can arrange a more convenient time.
Do you hold Open Studio Events?
I do take part in Open Studio Events and Arts Festivals. These events take place throughout the year – information on upcoming events can be found on my Events page.
Do you hold workshops?
I hold regular workshops both at Darn It & Stitch and throughout Hampshire, The New Forest & Dorset, teaching a variety of crafts and techniques including how to make polymer clay jewellery. My workshops are relaxing and friendly, a perfect opportunity to get your creative juices flowing and learn a new skill. Details of my regular workshops are on my Events page, however If there is something in particular you would like to do, either 1-1 or with a group of friends, get in touch and we can arrange something!
How do I look after my jewellery?
Take a look at my instructions on Jewellery Care to ensure that your Made By Rachel jewellery is kept looking beautiful for many years to come.
Colour Accurancy
Help! I need a more accurate colour match – I try to mix my custom colours to a Pantone Equivalent colour reference.  As all computer monitors display colours differently, please be aware that the real life jewellery may appear a slightly different colour than shown on your screen. If you need a more accurate colour reference or you’re trying to colour match, please contact me and I will send you the Pantone colour reference.
Sizes, Dimension and Measurements of Jewellery – please see each item description for details of the size of each style/item of jewellery.  I try to list all measurements as accurately as possible in centimetres, millimetres and inches so you can check whether an item is going to be suitable for you. If you have any questions, please do get in touch via my contact form.
Product Information and Environmental Policy – it is very important to me that my jewellery making has as minimal impact upon the environment as possible and I try very hard to make choices to ensure that I source and use recycled materials wherever I can. I also try to eliminate waste by being as efficient as possible with my work processes and that I use local or UK based suppliers for my materials.
Gift Wrapping and Packaging – all of my jewellery is gift boxed and protected with tissue paper before placing inside a sturdy cardboard postal box.  My gift boxes, tissue, ribbon, business cards and postal boxes are made from either fully or partially recycled materials and, are all fully recyclable.
What brand of Polymer Clay do you use? I have chosen to use Fimo (made by Steadler) and Sculpey Premo (made by Polyform USA) polymer clays to make my jewellery,  Polymer clay is a form of plastic but I always ensure that I never waste any clay – any unused clay can just be remixed into another colour and another design.  I even save any filings from my clay and mix it back into translucent clay to add colour and texture.